Phone Essence

Expert repairs. done fast.

Fast, Affordable Tablet, Laptop and Mobile Phone Repair. Your gadgets play a major role in your professional, personal and school life. When your phone, tablet, or laptop breaks you want an expert to handle the repair. That’s where we come in. With over a decade of experience in the electronics repair industry, Phone Essence can get the job done quickly and effectively.

Repair within 30’

How it works

  • 005-search
    01. Book an appointment.
  • 001-signs
    02. Come to our store and hand in your device
  • 001-wrench
    03. One of our repair technicians will contact you when the repair is complete.
Select device

Get your repair started

Smartphone Repair

Smartphone Repair

From cracked iPhone screens to faulty Galaxy batteries our technicians are able to fix almost any problem with your cell phone.

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Tablet/iPad Repair

Tablet/iPad Repair

Got a broken screen or a faulty headphone jack? Whatever your problem we can help, most jobs take less than an hour to complete!

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Computer Repair

Computer Repair

Whether you are running a MacBook Air, the latest Dell XPS or an old Lenovo that has seen better days, we can get you back on track.

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Our Services

Services at your convenience

Our Solution

We fix everything

We can assure you that we have seen it all! From smartphones that have been run over by a car, to tablets that have taken a dive in a pool, we are prepared to face anything that comes our way.

Every Phone Essence technician goes through an intensive training process, and we maintain an environment of constant learning, so no device is too new, no technology too complicated.

Book your device in today by clicking the button here

Book your appointment
Have questions?

Frequently asked Questions

How long will my phone take to repair?

Phones are different and some might take longer than others but we aim to get your device repaired as fast as possible. On average repairs take 30 minutes

Will I lose any data from my Mobile Phone?

We endeavour to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please do let us know when you book in your mobile phone.

What kind of parts do you use for repairs?

We only use high quality parts with your devices, ensure it’s longevity and performance. This is why we’re able to offer 2 years warranty.


Real customer reviews

Couldn’t have been a more friendly gentleman

My first visit here. Fixed my iPhone 6 and iPhone 7 within 20 minutes whilst I waited in shop. Couldn’t have been a more friendly gentleman and super reasonably priced. He was quick and did an amazing job! Would definitely recommend

Newcastle Upon Tyne

Treated like a proper customer should

Came here from out of town, very good experience with staff was discounted and treated like a proper customer should. Was also offered a mobile phone case for a very good price. All mobile phone repairs should be given to this place as they very reasonable.


Outstanding Service!

The team at Phone Essence not only helped me repair my computer when the system stopped working properly, but also managed to save my precious data!

Their trained technical team knew exactly what to do and were very competitive in their pricing.  i will never go anywhere else.

Newcastle Upon Tyne


I have been here loads of times, to get things fixed brilliant service, cannot complain at all would definitely recommend them to everyone.


highly recommend

Very good phone repairs highly recommend


I will return to this shop if I need it.

I had a problem with my phone’s screen, suddenly it cracked during a very busy day. A friend of mine had told me about Phone Essence, so I left my phone to them and after 1 hour I got it back. I am very satisfied with their services and I am sure I will return to this shop if I need it. Thanks guys!

Newcastle Upon Tyne

will definitely use their services again

Excellent service, staff are very friendly and helpful. Fixed screen on iPhone 7 Plus which saved myself a-lot of money if I’d gone to apple store. Very trustworthy and will definitely use their services again 👍

Newcastle Upon Tyne
Phone Essence business Services

Phone Essence for Business

  • Bulk Discounts

    Have a lot to get done on a budget? Get great service for your biggest jobs, while saving money in the process.

  • Staff & Student Discounts

    Whether you're working towards a paycheck or a diploma, we've got your back. Let us do the hard work for you.

  • Free Diagnostic & Estimates

    Finding out what the problem is, or how much it costs to fix should never cost you, and with us it won't.

  • Located in the Heart of Newcastle

    Ideally situated in the heart of Newcastle upon Tyne, our store is easy to find

  • No Monthly Fee

    Working with you is our pleasure, and we certainly won't charge for it. We don't charge monthly fees. Period.

  • Quick Quality Care

    Same day repairs shouldn't be shoddy. We believe in our work, and offer a 180 day warranty on all repairs.

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Find out more about our business to business opportunities.

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Fun facts

Amazing facts about Phone Essence

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Combined Years of experience


Cracks covered


Devices repaired

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Satisfied customers

Questions? LET US KNOW or CALL US ON (0191) 221 2627

If you’re having trouble with something we’ll do our best to help!